FAQ

Q: What size should I order?
Our slippers run small, especially the Tibet model. We recommend ordering one full US size up from your usual footwear. You can also check our EU/US size conversion chart for reference.

Q: What materials are Green Comfort slippers made of?
The uppers and linings are made of felted wool. Makalu and Everest styles feature leather soles, while Tibet and Nepal have durable rubber outsoles for light outdoor wear. Every pair includes an EnergySole™ insole for cushioning and shock absorption. All are handmade with care.

Q: Are these slippers warm? Do they breathe?
Yes! Wool is naturally temperature-regulating. It insulates in cold weather while allowing moisture to evaporate in warmer conditions, so your feet stay cozy — never clammy.

Q: How is wool “self-cleaning”?
Wool fibers are coated with lanolin, a natural wax that repels water and resists dirt. The fibers’ wavy texture creates airflow pockets that reduce moisture and odor buildup. Wool can absorb up to 30% of its weight in water without feeling wet, then release it back into the air. Simply airing out your slippers helps them refresh naturally.

Q: Why does wool keep me warm in winter and cool in summer?

• In the cold: Tiny air pockets trap warmth like insulation, while moisture absorption creates gentle heat.
  
  

• In the heat: Wool wicks sweat and allows quick evaporation, helping your feet stay dry and cool.
  That’s why wool slippers feel “just right” year-round.
  
  

Q: Are wool slippers itchy?
Not ours! Only coarse wool feels scratchy. We use fine, high-quality wool that is soft, breathable, and cozy. Gentle washing during production also enhances softness.

Q: Are the sheep harmed to make the slippers?
No. Our wool is ethically sourced. Sheep are sheared seasonally — a process that is safe, humane, and necessary for their health.

Q: How are the slippers dyed?
The wool is dyed using eco-friendly, OEKO-TEX® certified dyes that are safe for both people and the environment.

Q: Can I wear them outdoors?
Yes — but only certain models are recommended for outdoor wear. Tibet and Nepal slippers have rubber outsoles suitable for outdoor wear. Avoid very wet or rough surfaces to keep the wool and seams in good condition.

Q: Will my slippers stretch?
Yes! Wool naturally relaxes with wear. At first, your slippers may feel snug, but warmth and movement will help the fibers soften and mold to your feet. Expect them to give about a half-size, creating a custom fit without becoming loose.

Q: Will my slippers shrink?
Not if cared for properly. Wool only shrinks with hot water or machine agitation. Always use cool water, gentle handling, and air-drying.

Q: Do wool slippers get smelly?
Rarely. Wool is naturally odor-resistant. For extra freshness, sprinkle baking soda inside overnight, then shake it out. Regular airing also works wonders.

Q: How do I clean my wool slippers?

• Light dirt: Shake out or brush with a soft brush.
  
  

• Spills/stains: Blot gently with a damp cloth and mild wool-safe soap.
  
  

• Deep clean (rare): Hand wash in cool water with wool detergent, press water out with a towel (don’t wring), reshape, and air-dry away from heat or sun.
  
  

Q: How long do wool slippers last?
With proper care, they’re very durable. Wool fibers are naturally resilient and will soften and shape to your feet without wearing thin quickly. Many customers enjoy their slippers for years.

Q: What is the return/exchange policy for U.S. customers?
Otherwise, returns and exchanges are accepted within 30 days of delivery if items are in original, unworn condition with tags and packaging. To make a return or exchange go here https://greencomfortusa.loopreturns.com/#/

Q: How do I know if my EnergySole™ insole is worn out?
The EnergySole™ is designed to keep its bounce. If you notice flattening, reduced cushioning, or discomfort, reach out to our customer service team — we may be able to provide replacement insoles.

 

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Care & Maintenance Tips

• Daily Use: Rotate slippers if possible to let each pair dry fully between wears.
  
  

• Cleaning: Spot clean with cool water and mild soap. Never rub vigorously or machine wash.
  
  

• Drying: Always air dry. Use shoe trees or stuffed paper to maintain shape. Avoid dryers, heaters, or direct sun.
  
  

• Maintenance: Brush regularly to lift the nap and remove dirt. Wool refresher sprays (wool-safe) can be used occasionally.
  
  

• Storage: Store in a cool, dry place in a breathable cotton bag or box. Avoid plastic bags that trap moisture. Add cedar or lavender to keep moths away.
  
  

• Pilling: Light pilling can occur with wear. Simply use a sweater comb or fabric shaver to gently remove pills.